Apartment owners' efforts to manage the eviction moratorium and the administration of the complex federal renter assistance programs has taken several twists and turns as deadlines approach and so much rent remains unpaid.
"Owners don't want to evict unless they have to," Caitlin Sugrue Walter, Ph.D., Vice President of Research, National Multifamily Housing Council (NMHC) shared during a recent session at the MFE Conference in Las Vegas. "Some apartment company CEOs are fully engaged in this process, and they know of the very specific details or individual cases of their renters and why they aren't able to pay rent."
While 92 percent of operators conduct outreach to residents via email and 88 percent by phone, according to an August operator survey conducted by NMHC, it's the face-to-face conversations that are making the most difference.
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