Nearly all hotels are experiencing a labor shortage and half say they are severely understaffed, according to a new member survey by the American Hotel & Lodging Association.
AHLA said 97% of survey respondents indicated they are experiencing staff shortages and are unable to fill open positions, while 49% said they're severely understaffed. Housekeeping staff was cited as the most critical staffing need for hotels by 58% of respondents.
Almost 90% of the AHLA survey respondents said they have increased wages, 71% are offering greater flexibility of work hours and 43% have expanded benefits in an effort to attract more hotel workers.
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