Best Buy opened this week its first small format, "digital first" outlet, a 5K SF store that offers mobile self-checkout and allows customers to scan product QR codes for front-desk pickup or around-the-clock pickup from lockers, the electronics retail chain announced this week.
Best Buy's first small-format 5K SF store is opening in Monroe, NC, featuring what the company is calling a "curated" product selection as well as livestreaming employee service for product advice, which lets shoppers contact experts online via voice calls, video links or chat.
The company's announcement says the store is stocked with "best-in-category" products including TVs, home theaters, computers, phones and wearables. Major appliances aren't sold in the small-format outlet, but customers can order them online and pick them up at the Monroe outlet.
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