Operational centralization continues to be 2022's apartment management buzzword. Companies that have long struggled to fill positions, particularly in their maintenance departments, are finding greater efficiencies when performing routine and necessary work such as apartment turns and preventive maintenance.
Equity Residential (EQR) is among them. Its director of operations strategy, Brandon Winter, tells GlobeSt.com that his company is "reimagining how our service teams operate to the benefit of our employees, customers, and shareholders through leveraging technology, centralization, and strategic outsourcing with partners like Lessen."
Historically, its communities operated with a service manager supported by a team of service technicians and porters to complete nearly all day-to-day service requests, turns, and preventative maintenance work at their one assigned community.
Want to continue reading?
Become a Free ALM Digital Reader.
Once you are an ALM Digital Member, you’ll receive:
- Breaking commercial real estate news and analysis, on-site and via our newsletters and custom alerts
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
Already have an account? Sign In Now
*May exclude premium content© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
