JLL Appoints New Healthcare Division President

CHICAGO, IL – JLL has hired industry veteran Alison Flynn Gaffney as division president of healthcare. Flynn Gaffney joins the firm from University of Utah Health, Hospitals & Clinics.

As president, Flynn Gaffney will lead the division and work to evolve the firm’s healthcare business to meet the current and future needs of health systems, hospitals, ambulatory networks and other healthcare providers.

Within her new role, Flynn Gaffney will focus on driving growth and building a differentiated strategy to gain client and talent mindshare. She will also work to identify new business, expand existing client portfolios, develop and deliver scalable solutions to improve customer, patient and team experiences, and attract and retain diverse industry talent.

“Alison is a recognized and transformative healthcare leader with a wealth of experience that will enable her to develop customized and creative outsourcing solutions for our healthcare and medical office clients,” states Sanjay Rishi, JLL’s Americas CEO of work dynamics. “We are thrilled to welcome her to JLL, where she will play a crucial role driving growth across all of work dynamics.”

“Alison is a trusted industry partner who has dedicated her entire career to the healthcare industry,” says Jay Johnson, national practice leader of healthcare markets at JLL. “As a former health system executive and COO, she understands the unique needs of healthcare clients and specific sector challenges.”

Flynn Gaffney holds more than 30 years of industry experience. Most recently, she served as interim COO with the University of Utah Health, Hospitals & Clinics. While in this role, Flynn Gaffney held executive and financial oversight for all inpatient and ambulatory operations across the more than $3 billion integrated healthcare system. She spearheaded initiatives to support and enhance the patient and stakeholder experience, she developed a healthcare system master-planning office, and she led the hospital and clinics teams in the development of multiple facilities expansions, including co-leading a new, more than one-million-square-foot healthcare and academic campus, which will provide a historically marginalized community with access to healthcare, education and professional opportunities.

During her career, Flynn Gaffney has also held senior operational, consulting and strategic executive-level roles within well-known healthcare organizations. She is a founding member of Nexera Inc., a healthcare consulting company that specializes in supply chain cost reduction and management services, for which she oversaw operations, compliance and strategic planning. Flynn Gaffney also led the international healthcare practice at Giuliani Partners, an international management consulting firm.

“The delivery of healthcare services has become increasingly complex over the last few years,” says Flynn Gaffney. “It sparks the need to redefine our business models to meet the demands of today and tomorrow.”

Flynn Gaffney adds, “I am excited to lead our teams of experts at JLL as we partner with our clients to support their missions. Our role is to help them optimize their business so that we can change the world together – one patient, one team and one solution at a time.”