LAS VEGAS—ICSC Las Vegas event panels were in full swing yesterday, with industry leaders sharing their experiences and insights on how they had been communicating with stakeholders during the challenging economic times. Moderator Glenn Rufrano, ICSC Chair and former CEO of VEREIT, posed a question to the opening panel, eager to uncover their strategies and approaches.

Rufrano turned to Alex Nyhan, CEO of First Washington Realty, asking about their communication methods and the time period and constituencies they focused on. Nyhan responded, emphasizing their commitment to reducing anxiety levels at the beginning of the COVID-19 pandemic. They achieved this by sharing extensive business information with their team members, ensuring transparency and keeping everyone informed.

When it came to their investor base, Nyhan explained that they adopted a more frequent update approach, surpassing their previous communication efforts. By sharing more information, they were able to provide reassurance and instill confidence, leading to increased investment during that challenging time period.

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Natalie Dolce

Natalie Dolce, editor-in-chief of GlobeSt.com and GlobeSt. Real Estate Forum, is responsible for working with editorial staff, freelancers and senior management to help plan the overarching vision that encompasses GlobeSt.com, including short-term and long-term goals for the website, how content integrates through the company’s other product lines and the overall quality of content. Previously she served as national executive editor and editor of the West Coast region for GlobeSt.com and Real Estate Forum, and was responsible for coverage of news and information pertaining to that vital real estate region. Prior to moving out to the Southern California office, she was Northeast bureau chief, covering New York City for GlobeSt.com. Her background includes a stint at InStyle Magazine, and as managing editor with New York Press, an alternative weekly New York City paper. In her career, she has also covered a variety of beats for M magazine, Arthur Frommer's Budget Travel, FashionLedge.com, and Co-Ed magazine. Dolce has also freelanced for a number of publications, including MSNBC.com and Museums New York magazine.