Western Wealth Communities has taken artificial intelligence (AI) to a new level in operations, using a unique system to help collect delinquent rent through human-free interactions.
Its new automated system has saved its onsite teams over 175 hours last month, while improving baseline collections, on average, by 40% across the portfolio of roughly 3,000 apartment homes.
Western Wealth's technology partner, Colleen, handles over 1,000 conversations with late payers on any given month portfolio-wide. The company began using the platform one year ago.
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