It seems simple enough: Set a policy that the maintenance technician calls the resident after the work order has been completed.
Venterra Realty Management has that rule in place, and it saw quality scores for its team rise from 3.2 to 4.8.
"Nothing really changed on how the maintenance tech performed the work, but the 'perception' about us changed for the better," Stephanie Gonzalez, Vice President, Innovation said.
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