With all the emphasis on new technology for real estate, incorporating the now In technology, there's an old saying about paving cow paths. You can use tech to automate and replicate what has been there before. It might be smoother, with sidewalks, and a traffic light or two. But in its heart, it's still a meandering track left by a series of cows.

Which is fine for cows who get to wander, but probably not a good model for corporate efficiency. If you want things to work better, you need to know what they're doing now and how they could be improved. Which is why taking some non-tech time is important.

In theory, software applications offer one of two approaches. The first is to allow enough configuration and customization to ensure that they work the way you want to. The other is to provide a pre-existing framework of how a particular business or commercial function should best function and then to impose that view on the users.