LAS VEGAS—"Every generation has a different relationship with technology and that is one complexity that retailers must address." That is according to Barrie Scardina, President of Americas Retail Services, Agency Leasing & Alliances, Cushman & Wakefield, during a panel session at ICSC Las Vegas on Monday.
According to Scardina, retailers are using technology to make things more efficient but it is about using technology for store locations and void analysis and background knowledge. "Really understanding personalization is key," she said. "Brands are starting to ship a product to customers to try and wear and return, for example. You are going to see a ton of personalization where people can put their initial on a product or design jeans that fit them better. You are going to see a lot of that and changes in marketing."
The biggest win for soft good retailers, she said, is the control over their inventory. "Being able to use technology like RFID, for example, and making sure they have the right product in the right store at the right time. That is the win."
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