Owning and operating apartments in the country's oldest and most highly regulated housing market comes with plenty of maintenance challenges.

Landlords face urgent issues that involve heat and water, and general repair requests from individual residents on a regular basis. Addressing them to maintain compliance with NYC regulations is paramount.

The New York City housing ecosystem, which encompasses more than 2 million rental homes, is incredibly complex, according to Michael Gareth Johnson, a director with Community Housing Improvement Program (CHIP).

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