Kloe Colacarro, EVP of leasing at Caruso.

LAS VEGAS—The best companies and retailers of today are focused on a deep understanding of their consumer; they are data driven and utilize and dissect the information gathered in order to provide exceptional experiences. Those thoughts are according to Kloe Colacarro, EVP of Leasing at Caruso, who recently chatted with GlobeSt.com in preparation for the ICSC RECon event here in Las Vegas. “One of the best examples is Amazon who has brilliantly transitioned into the brick and mortar space. At the Milken conference last week, our CEO Rick Caruso commented that Amazon has been the best thing to happen to brick-and-mortar because they are forcing retailers to be smarter and get to know their customers better.”

She continues that this is something that Caruso has been doing for the past 30 years—tapping into its guest's wants and needs and using that information to cater to the way in which they want to shop, dine, live, work, and spend time with their loved ones.

“It has been one of the most important keys to our success. Similarly, the retailers, both online and physical, that are thriving today are the ones that continue to evolve with and listen to their consumers.”

As for what retailers are looking for? Colacarro tells GlobeSt.com that Best-in-class retailers are also looking at traditional brick and mortar through a new lens. “Today, it's not enough to just have a great product. The retailers that are thriving are also providing unique experiences, environments, and interacting with their consumers in meaningful ways. And this isn't specific to size or product category.”

For example, she says that “Nike's 31,000 square foot West Coast flagship at The Grove touches on each one of these through their immersive store design, experiential trial zones for basketball and soccer, their product selection that features the newest and most innovative selection, or their weekly events in the neighborhood such as Run Club.”

On the other end of the spectrum, she says that the company's “renowned pop-up program at The Grove has hosted a litany of impressive brands from Fendi, Schutz, Ray-Ban, Rebecca Minkoff, Chiara Ferragni, Obsessee, and so many more in 200 square feet or less, each experimenting with expressing their own identity outside of a traditional brick and mortar experience. From large scale fashion shows, to social media and influencer integration, live concerts, and a host of other buzz-worthy activations, this program has given us a taste for what's next to come in the retail space in addition to showing us how innovative the successful brands of today really are.”

What is now apparent to everyone, according to Colacarro, is the trend shifting away from the traditional mall (both from a retailer and consumer perspective) and towards outdoor environments, the desire for a sense of discovery with regards to retail and restaurant mix, and a sense of community. “To me, our 200,000-square-foot property The Promenade at Westlake, located in Thousand Oaks, California is the manifestation of this shift. What was traditionally an outdoor grocery and theater anchored neighborhood town-center has now also become a leading fashion and dining destination with tenants such as Intermix, Kreation Juicery, Joie, Brandy Melville, Vince, Sephora, and a recently announced 18,000-square-foot Nike store.”

She adds that the firm strongly believes that “everything from the lush landscaping, to live entertainment, our tenant partnerships, and community programming has aided in creating our properties as places where people want to spend their time, which has in turn led to their incremental success vs. the current downward trends of the indoor mall.”

Hear more from experts in the next few days as we fully cover the RECon event, with thoughts not only from attendees and panelists, but coverage of sessions, parties and more.

Kloe Colacarro, EVP of leasing at Caruso.

LAS VEGAS—The best companies and retailers of today are focused on a deep understanding of their consumer; they are data driven and utilize and dissect the information gathered in order to provide exceptional experiences. Those thoughts are according to Kloe Colacarro, EVP of Leasing at Caruso, who recently chatted with GlobeSt.com in preparation for the ICSC RECon event here in Las Vegas. “One of the best examples is Amazon who has brilliantly transitioned into the brick and mortar space. At the Milken conference last week, our CEO Rick Caruso commented that Amazon has been the best thing to happen to brick-and-mortar because they are forcing retailers to be smarter and get to know their customers better.”

She continues that this is something that Caruso has been doing for the past 30 years—tapping into its guest's wants and needs and using that information to cater to the way in which they want to shop, dine, live, work, and spend time with their loved ones.

“It has been one of the most important keys to our success. Similarly, the retailers, both online and physical, that are thriving today are the ones that continue to evolve with and listen to their consumers.”

As for what retailers are looking for? Colacarro tells GlobeSt.com that Best-in-class retailers are also looking at traditional brick and mortar through a new lens. “Today, it's not enough to just have a great product. The retailers that are thriving are also providing unique experiences, environments, and interacting with their consumers in meaningful ways. And this isn't specific to size or product category.”

For example, she says that “Nike's 31,000 square foot West Coast flagship at The Grove touches on each one of these through their immersive store design, experiential trial zones for basketball and soccer, their product selection that features the newest and most innovative selection, or their weekly events in the neighborhood such as Run Club.”

On the other end of the spectrum, she says that the company's “renowned pop-up program at The Grove has hosted a litany of impressive brands from Fendi, Schutz, Ray-Ban, Rebecca Minkoff, Chiara Ferragni, Obsessee, and so many more in 200 square feet or less, each experimenting with expressing their own identity outside of a traditional brick and mortar experience. From large scale fashion shows, to social media and influencer integration, live concerts, and a host of other buzz-worthy activations, this program has given us a taste for what's next to come in the retail space in addition to showing us how innovative the successful brands of today really are.”

What is now apparent to everyone, according to Colacarro, is the trend shifting away from the traditional mall (both from a retailer and consumer perspective) and towards outdoor environments, the desire for a sense of discovery with regards to retail and restaurant mix, and a sense of community. “To me, our 200,000-square-foot property The Promenade at Westlake, located in Thousand Oaks, California is the manifestation of this shift. What was traditionally an outdoor grocery and theater anchored neighborhood town-center has now also become a leading fashion and dining destination with tenants such as Intermix, Kreation Juicery, Joie, Brandy Melville, Vince, Sephora, and a recently announced 18,000-square-foot Nike store.”

She adds that the firm strongly believes that “everything from the lush landscaping, to live entertainment, our tenant partnerships, and community programming has aided in creating our properties as places where people want to spend their time, which has in turn led to their incremental success vs. the current downward trends of the indoor mall.”

Hear more from experts in the next few days as we fully cover the RECon event, with thoughts not only from attendees and panelists, but coverage of sessions, parties and more.

Continue Reading for Free

Register and gain access to:

  • Breaking commercial real estate news and analysis, on-site and via our newsletters and custom alerts
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical coverage of the property casualty insurance and financial advisory markets on our other ALM sites, PropertyCasualty360 and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Natalie Dolce

Natalie Dolce, editor-in-chief of GlobeSt.com and GlobeSt. Real Estate Forum, is responsible for working with editorial staff, freelancers and senior management to help plan the overarching vision that encompasses GlobeSt.com, including short-term and long-term goals for the website, how content integrates through the company’s other product lines and the overall quality of content. Previously she served as national executive editor and editor of the West Coast region for GlobeSt.com and Real Estate Forum, and was responsible for coverage of news and information pertaining to that vital real estate region. Prior to moving out to the Southern California office, she was Northeast bureau chief, covering New York City for GlobeSt.com. Her background includes a stint at InStyle Magazine, and as managing editor with New York Press, an alternative weekly New York City paper. In her career, she has also covered a variety of beats for M magazine, Arthur Frommer's Budget Travel, FashionLedge.com, and Co-Ed magazine. Dolce has also freelanced for a number of publications, including MSNBC.com and Museums New York magazine.

nataliedolce

Just another ALM site