If people are shopping differently today, and they are, it is not to the exclusion of brick-and-mortar venues, but rather to those brands that have not been able to think in an omnichannel strategy of bricks-and-clicks working together.
Even though the U.S. hotel industry registered record-breaking performance levels during 2019, RevPAR growth was the lowest since the current cycle began in 2010.
Alex Rodriquez told MBA CREF conference goers that most athletes make 80% of their money between age 20 and 30, so he started A-rod Corp. to plan for a life after baseball.
In my experience managing all types of crises for corporate giants in a spectrum of industries including technology, law, financial services and health care, I have been consistently amazed how well-pedigreed professionals can lack a fundamental ingredient in crisis management: common sense.